TERMS
AND CONDITIONS
1 – Booking
These T&Cs (Terms and Conditions) set out the details on which the contract between the Company (Nine Yards Tours Ltd) and You (the booker and any other person intending to travel under this contract, whether they are part of the initial agreement or are added via a booking amendment at a later date) is based. By entering into a contact with the Company, you declare your agreement with these T&Cs
These T&C and the contract are subject to the rule of English Law no matter where the booked activities may take place
The lead booker must be aged at least 18 years, at the time of booking, and confirms their responsibility for any tour member aged under 18 years, at the time of travel.
The contract only becomes entered into once full tour details have been confirmed in writing and accepted by You and the non-refundable deposit, amount as agreed at the time of confirmation, is paid and receipt of payment has been confirmed by the Company.
The invoice for the balance of the trip will be issued once the contract has been entered into, stating a due date of 90 days prior to the date of travel. If the balance is not paid within the stated time frame the Company reserves the right to cancel the booking, retain the deposit and issue cancellation charges, as outlined in clause 3.b If entering into the contact within 90 days of travel, then the full balance will be payable immediately.
If booking any additional activities provided by 3rd parties and not the Company solely additional payments beyond the standard deposit maybe required.
2 – Pricing and Payment
The prices quoted for ‘Off The Shelf Adventures’ are correct at the time of publication and should any prices have risen since the time of publication you will be notified in our initial contact, prior to any invoices being issued.
The prices for ‘Personalised Adventures’ will be calculated at the time of enquiry, with an initial estimate offered and then the final price issued once it can be confirmed with any 3rd party suppliers, prior to any invoices being issued.
The standard deposit payable is a flat rate of 25% of the total booking value. Where 3rd party activities are included in the trip, the deposit may include their full payment, dependant on the 3rd party terms and conditions.
The deposit is payable immediately upon receipt of the invoice. Failure to pay within 7 days of receipt will lead to the cancellation of the booking.
The balance invoice will be issued as soon as the deposit has been received. The due date will be stated on the invoice and will be 90 days prior to travel. Payment at any point leading up to the due date is acceptable. Due date reminders will be sent 28 and 7 days prior to the due date. Should the balance not be paid by the due date the Company reserve the right to cancel the booking, retain the deposit and issue cancellation charges, as outlined in clause 3.b
Any bookings made within 90 days of the travel date will be liable for full payment at the time of booking.
The price of the booking will be calculated on a per person, per night rate. Should the number of travellers in the party decrease prior to travelling, the original price will stand. Should the number of travellers increase the original price will increase but possibly at a revised, lower rate for the additional traveller/s
3 – Cancellation
Cancellation must be notified to the Company in writing by the lead booker to Hello@nineyardstours.co.uk
Cancellation charges are as follows:
Prior to 90 days – 100% of the deposit paid
89-50 days – 25% of the total value of the booking
49-30 days – 50% of the total value of the booking
29-0 days – 100% of the total value of the booking
4 – Cancellation by the Company
Cancellation by the Company will only occur under extraordinary or unavoidable circumstances and if such circumstances arise, we reserve the right to cancel your booking in its entirety
Should your booking be cancelled we will offer you the same trip on an alternative date. If a date suitable for both parties cannot be agreed upon, we will offer you a full refund of all monies previously paid to the Company
Should your booking be cut short then we will offer you compensation to the approximate value of the section of the booking to be missed.
Extraordinary or unavoidable circumstances include, but are not limited to, acts of god; floods; other natural disasters; severe weather conditions; national or localised lockdowns caused by a pandemic; war; riot or any form of civil/political unrest.
4 – Amendments
Should any amendment to your booking be required the Company will do everything within its power to ensure your new requirements are met but we cannot offer any advance guarantee that requirement amendments will be possible.
Requests for amendments should be made in writing to Hello@nineyardstours.co.uk by the lead booker.
Should the required amendments be possible, any costs incurred by the Company will be passed on to You
Certain amendments are liable for a £25 administration charge. You will be notified if the charge is applicable prior to the amendment being actioned.
5 – Amendment by the Company
Amendments by the Company will only occur under extraordinary or unavoidable circumstances and if such circumstances arise, we reserve the right to cancel your booking in its entirety
Should your booking be drastically amended, and these amendments are not suitable to You, we will offer you the same trip on an alternative date. If a date suitable for both parties cannot be agreed upon, we will offer you a full refund of all monies previously paid to the Company
Should your booking be amended in a minor fashion, i.e., a change of campsite; closure of part of route; certain menu choices becoming unavailable we will notify You immediately and inform you of the alternative arrangements that have been made.
Extraordinary or unavoidable circumstances are as laid out in clause 3.d
6 – Complaints
Should you have any complaints regarding any aspect of your tour they should be immediately passed on to your tour host so they can be logged and we can attempt to deal with them at the time the issue arises.
Should the issue not be dealt with in a satisfactory manner a written complaint should be lodged with the Company to Hello@nineyoardtours.co.uk, within 28 days of your tour ending.
7 – Liability
The company shall not be held liable for any death, damage, illness, injury or loss arising from the acts or omissions of any guests or 3rd parties not directly connected with the booking.
The company shall not be held liable for any death, damage, illness, injury or loss arising from and unavoidable or extraordinary circumstances, as laid out in clause 3.d
The company shall not be held liable for any death, damage, illness, injury or loss arising from the theft or loss of any equipment, whether or not said equipment was provided by the Company
The Company shall not limit any liability for any death or personal injury arising from the negligence of the Company or any of our employees, whilst they are acting in the employment of the Company
The Company limits its liability in all other circumstances to a maximum of three times the total value of the booking, not including any optional extras procured from 3rd parties.
8 – Protective Equipment
Is it the responsibility of guests to ensure they provide all necessary protective equipment for their chosen activities, included but not limited to helmets, gloves, pads and personal floatation devices, where applicable.
Should gusts not be able to provide the necessary safety equipment the Company can source said equipment, for a fee. The Company must be informed of this requirement at the time of booking. The notification of any requirements post booking may be treated as a booking amendment and subject to the charges outlaid in clause??
9 – Equipment
Should guests require the Company to hire equipment, included but not limited to bicycles and canoes, the guest agrees to abide by the following clauses:
Hired units must be used with care and kept in a presentable condition. Repairs for any damage that may occur to due to misuse shall be billable to You
When not in use any hired equipment must be secured with the security devices provided at the time of hire.
The Company must be informed of any requirements at the time of booking. The notification of any requirements post booking may be treated as a booking amendment and subject to the charges outlaid in clause 4.d
Any fault with the equipment must be notified to the Company at the earliest opportunity in order that the fault be dealt with, if at all possible.
Should any hire equipment be lost or stolen the Company will do everything within its power to find a suitable replacement so the rest of the tour can continue as planned. Should no suitable replacement be found, the company accepts no liability towards compensation for any missed activity time.
Equipment and any/all accessories should be returned at the end of the tour in a fully functioning manner. Should any damage have occurred during the hire period You shall be liable for the costs of replacement/repair
10 – Insurance
Each guest is required to take out an adequate and valid travel insurance policy that covers them and their personal property against any theft, loss or damage during the tour.